FAQs and other information
How do I book the Lakehouse at Toyako?
You can book diretly through our website through the book now button, or make an enquiry through our website (through the contact page)
Office number: +81142872330
Skype ID: lakehouseattoyako
What happens if I break or damage an item in the Lakehouse?
Guests accept responsibility for loss and damage to the accommodation, fittings, furniture, keys and other items during occupation. There will be a fee of up to 10,000JPY for any lost or damaged keys. If this has not been paid for, it will be charged to your credit card.
What are the office opening hours?
The office is open daily from 9.00am to 18.00pm.
Location and transport
Where is the Lakehouse at Toyako?
The Lakehouse at Toyako is situated on the northern side of Lake Toya in western Hokkaido, Japan. Lake Toya (Toyako in Japanese 洞爺湖) is located in Shikotsu-Toya National Park, within the Toya Caldera and Usu Volcano Global Geopark region. With hiking and nature trails, water sports and just 25 minutes from Rusutsu Ski Resort (ルスツ), Lakehouse at Toyako is one of the most exclusive lakeside retreats in Hokkaido.
What is the average temperature and weather in Toyako?
Can you see the fireworks In Onsen Town from the Lakehouse?
You cannot see the fireworks from the Lakehouse. If you would like to see the fireworks, we recommend renting a car to drive to Onsen Town.
How do I get to the Lakehouse from the airport?
Getting to the Lakehouse by car:
How far is Onsen Town from the Lakehouse?
Onsen Town is a 25 minute drive from the Lakehouse.
What is there to do around the Lakehouse?
There is lots to do around the Lakehouse! You can rent bicycles, SUPs, canoes, kayaks and more from the Lakehouse to explorethe natural surroundings (see 'Activities'). Alternatively, there is also lots to see in Toyamachi town! We have lists of recommended restaurants and shops under the 'Discover Toyako' menu!
Do the rooms have a microwave?
The rooms don't have a microwave
Do the bathrooms have baths or showers?
All our bathrooms have a bathtub and shower. Most of our bathrooms have a rain shower.
Can I smoke in the rooms?
No, you cannot smoke in the Lakehouse. If you wish to smoke, you can smoke outside at designated areas.
Check-in and out
Is it possible to arrive and depart outside of these times?
Yes, it may be possible to arrange early check in, but we need to be notified of this in advance and must be confirmed by each party. Early check in is dependent on the check out time of previous customers and cleaning of the property ready for your arrival.
What time can we check in?
Our check-in time is 3pm-7pm. If you would like to check in later than this, please contact us prior to your arrival.
What time do we need to check out?
Check out time is 10 am. We will normally be here to assist your check out. If we aren't present during the time of your check out, please kindly leave all your room keys on the front desk.
Can I leave my luggage at the Lakehouse?
Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after .We will store your luggage free of charge on your check-in and check-out days.
Is breakfast included in the room rate?
Breakfast is not included with a room booking. We offer breakfast at an additional JYP 1,100 per head. Please see our catering menu for Japanese or Western breakfast options.
What time is breakfast served?
Breakfast is served between 7-9 am
Is there parking at the Lakehouse?
There is free parking on the Lakehouse premisis.
Are pets allowed at the Lakehouse?
No pets are allowed inside the Lakehouse, unless they are called Mika or Jacob and they are adorable shibas/ daschunds.
Any other questions we've missed out on? Please let us know in the comments below!